ON DECEMBER 10, 2017 AROUND 11AM I CAME OUT OF CHURCH, I OPENED MY CAR DOOR AND SMOKE CAME FLOWING OUT. THE DRIVERS SIDE SEAT AND FLOOR MATS WERE COVERED IN BLACK ASH AND MELTED AS WELL AS THE CONSOLE. THE INTERIOR WAS COVERED IN BLACK SOOT. I HAD TO DRIVE THE CAR HOME, THE EXTERIOR LIGHTS FUNCTIONED PROPERLY AND THE CAR CRANKED FINE. I CALLED GM, THEY ARE CLOSED ON SUNDAY, SO I FILED A REPORT WITH THE GM REPRESENTATIVE ON MONDAY, SHE WAS TOTALLY COMBATIVE. I HEARD NOTHING FOR 4 TO 5 WEEKS SO I CALLED THE ASME NUMBER AND COMPLAINED VEHEMENTLY. FINALLY I RECEIVED AN EMAIL TO CONTACT THE DEALRSHIP AND TAKE THE CAR THERE. THE DEALER, STEVE RAYMAN, WAS EXTREMELY HELPFUL, THEY ADVISED ME HOW TO PROCEED AND IN 2 DAYS I WAS ABLE TO RECEIVE A RENTAL FROM ENTERPRISE CAR RENTAL. FOUR WEEKS LATER I RECEIVED AN OFFER OF $13,000.00 AND A STATE THAT WOULD ABSOLVE GM OF ANY LIABILITY. ICALLED TO SEE IF I COULD SIMPLY SUBSITUTE A CAR I FOUND FOR $11,000. 00 , SAME MAKE MODEL AND YEAR, THIS WOULD HAVE REDUCED GM'S LOSS; I WAS TOLD "NO WAY." I ASKED WHY?, THEY RESPONDED "I DON'T KNOW." THE VECHILE WAS PARKED IN THE CHURCH PARKING LOT, IT WAS SNOWING, AROUND 32 DEGREES. *JS