NHTSA complaint: 2009 VOLKSWAGEN PASSAT — FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE VEHICLE WAS INVOLVED IN A CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO GARVEY VOLKSWAGEN (483 QUAKER RD, QUEENSBURY, NY 12804, (518) 793-3488). THE CONTACT CALLED THE MANUFACTURER TWICE AFTER THE CRASH AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE, AND FURTHER TESTING WAS NEEDED ON THE FUEL PUMP. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE A NEW FUEL PUMP WAS INSTALLED. ONE MONTH LATER, THE VEHICLE STALLED AGAIN WITHOUT WARNING. THE FAILURE MILEAGE WAS 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
National Highway Traffic Safety Administration — Office of Defects Investigation