# 2010 MERCURY MILAN — STEERING
> NHTSA complaint `1460038` · 2018-04-07 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCURY
- **Model:** MILAN
- **Year:** 2010
- **Manufacturer:** Ford Motor Company
- **Component:** STEERING
- **Miles at failure:** 72,000
- **Speed:** 20 mph
## Narrative
DRIVING UP ICY CURVE UP HILL, SERVICE POWER STEERING NOW CAME ON.  VEHICLE LOST ALL STEERING LOCKED AND RAN OFF ROAD.  NOW IT'S IN A SUPER HUMAN STEERING MODE IN MY DRIVEWAY WHERE ITS BEEN SINCE THE INCIDENT.  WAS BEING DRIVEN BY MY DAUGHTER WITH MY OTHER 4 ELEMENTARY STUDENTS ON ICY ROADS IN ALASKA.  FORD IS WILLING TO KILL FAMILIES I SEE.  72,000 MILES.  CALLED DEALER AND SAID SEND ME ALL INFORMATION FROM MY SCAN.  NEVER HEARD BACK FROM KENDALL FORD IN ANCHORAGE.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*