# 2002 FORD WINDSTAR — SUSPENSION
> NHTSA complaint `1465887` · 2018-05-03 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** FORD
- **Model:** WINDSTAR
- **Year:** 2002
- **Manufacturer:** Ford Motor Company
- **Component:** SUSPENSION
- **Miles at failure:** 112,000
- **Speed:** 35 mph
## Narrative
TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 35 MPH, THE CONTACT HEARD A CRUNCHING SOUND AND NOTICED SMOKE COMING FROM UNDER THE VEHICLE. AN ODOR OF BURNING RUBBER WAS ALSO PRESENT. THE CONTACT PULLED OFF THE HIGHWAY AND CALLED AAA ROADSIDE ASSISTANCE. THE VEHICLE WAS TOWED TO THE DEALER (BOB GILLINGHAM FORD, 8383 BROOKPARK RD, PARMA, OH 44129) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE DEALER STATED THAT THE BRACKETS WERE INSTALLED CORRECTLY. THE CONTACT WAS UNAWARE OF THE CAUSE OF THE CRUNCHING NOISE AND SMOKE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 112,000.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*