NHTSA complaint: 2014 JEEP GRAND CHEROKEE — SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TAKATA RECALL WHILE DRIVING MY CAR DOING 20 MPH IN NORMAL DRIVING CONDITIONS MY PASSENGER HEADREST DEPLOYED HITTING AN ELDERLY PASSENGER IN THE BACK OF THEIR HEAD. HURTING THEM. THE HEADREST DEPLOYED LIKE AN AIRBAG. IT WAS SPRING LOADED. I CALLED MY DEALER AND THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY AND THAT THERE WERE NO RECALLS. THIS IS VERY UNSAFE AND THESE HEADRESTS SHOULD NOT BE IN ANY VEHICLE AT ALL. I FEAR NOW THAT WHILE I'M DRIVING THAT THE DRIVER SIDE HEADREST WILL DEPLOYED FOR NO REASON AND HURT ME TOO WHILE DRIVING. THIS WILL CAUSE SERIOUS INJURIES. VERY UPSET
National Highway Traffic Safety Administration — Office of Defects Investigation