TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE THE DRIVER WAS AT A STOP LIGHT, THE VEHICLE WAS T-BONED IN THE MIDDLE OF THE DRIVER SIDE DOOR. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS NOT AWARE OF THE OTHER DRIVER'S INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.