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2008 CHRYSLER TOWN AND COUNTRY — ELECTRICAL SYSTEM

fire · 1494722 · 2018-08-27

Vehicle

Make
CHRYSLER
Model
TOWN AND COUNTRY
Year
2008
Manufacturer
Chrysler (FCA US, LLC)
Component
ELECTRICAL SYSTEM
Miles at failure
99,000

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

VEHICLE WAS STATIONARY AND PARKED FOR HOURS IN THE DRIVEWAY. FOR NO REASON THE ALARM WENT OFF ON MY CAR. FOUND KEY FOB TO SHUT OFF ALARM. DAUGHTER WENT TO SEE WHAT HAPPENED, THEN CAME TO TELL ME THERE WAS SMOKE COMING FROM MY REAR PASSENGER SLIDING DOOR. WENT OUTSIDE AND HEARD NOISE THAT DOOR WAS TRYING TO OPEN. USED KEY FOB TO TRY TO UNLOCK DOOR. TRIED TO MANUALLY OPEN DOOR. DOOR WOULDN'T OPEN AND SMOKE CONTINUED. DIDN'T KNOW IF FIRE WAS INSIDE DOOR AND WAS PARKED BY GARAGE SO CALLED 911 TO PUT OUT POTENTIAL FIRE. CONCERNED THAT THERE WAS ELECTRICAL PROBLEM SO CONTINUED TO PARK CAR IN STREET NOT CLOSE TO HOUSE. CALLED CHRYSLER CUSTOMER SERVICE AND THEY SAID THEY WOULD SEND AN INVESTIGATOR DUE TO CONCERN OF FIRE. DEALER SAID PROBLEM WAS DUE TO A BROKEN DOOR LATCH AND MECHANICAL ASSEMBLY MECHANISM NEEDED TO BE REPLACED IN ADDITION TO DOOR HANDLE FOR $1200, BUT DIDN'T WANT TO GET WORK DONE UNTIL I GOT THE INFORMATION FROM THE INVESTIGATION. ABOUT 3 WEEKS LATER GOT A LETTER FROM CHRYSLER SPECIAL INVESTIGATIONS. THEY SAID DUE TO THE AGE AND MILEAGE OF MY VEHICLE, THERE ARE A NUMBER OF FACTORS OUTSIDE THE MANUFACTURER'S CONTROL THAT COULD HAVE BEEN CONTRIBUTED TO YOUR INCIDENT. *DT UPDATED 10/30/18*JB

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11122856
Machine
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