TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SEAT HEADREST RESTRAINT DEPLOYED WITHOUT AN IMPACT OR CRASH OCCURRING. AS A RESULT, THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO HUFFINES CHRYSLER JEEP DODGE RAM PLANO (LOCATED AT 4500 W PLANO PKWY, PLANO, TX 75093, (972) 867-6000) WHERE IT WAS DIAGNOSED THAT THE HEADREST SECURITY CLIP FAILED AND THE ENTIRE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.