NHTSA complaint: 2013 JEEP GRAND CHEROKEE — INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED FAILURES AFTER IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING), AND 15V115000 (ELECTRICAL SYSTEM). THE DEALER (STEVENS CREEK CHRYSLER JEEP DODGE RAM, 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) PERFORMED THE RECALL REPAIRS. THE CONTACT FELT THAT MANUFACTURER CAMPAIGN NUMBER: T-36 AND NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) REGARDING THE ALTERNATOR ASSEMBLY FAILED TO PROVIDE A PERMANENT SOLUTION. THE CONTACT HEARD A TICKING NOISE AND A FIRE OCCURRED WITHIN MONTHS OF THE DEALER'S RECALL REPAIRS. WHILE PULLING INTO A PARKING AREA, THERE WAS A STRONG BURNING ODOR AND SMOKE APPEARED UNDER THE HOOD. THE CONTACT PARKED AND EXITED THE VEHICLE. UPON INSPECTING UNDER THE HOOD, THE CONTACT NOTICED FLAMES NEAR THE ALTERNATOR ASSEMBLY. THE FIRE EXTINGUISHED ON ITS OWN. AFTERWARDS, THE VEHICLE WAS UNABLE TO BE LOCKED ELECTRONICALLY, START UP, AND BE DRIVEN. THE VEHICLE WAS TOWED TO HUNTINGTON JEEP CHRYSLER DODGE RAM (1220 E JERICHO TURNPIKE, HUNTINGTON, NY 11743, (631) 673-0270), BUT THEY DID NOT INSPECT THE VEHICLE TO DETERMINE IF THE FAILURES WERE RELATED TO ANY OF THE RECALL CAMPAIGNS. THE VEHICLE WAS STILL AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
National Highway Traffic Safety Administration — Office of Defects Investigation