# 2011 HYUNDAI SONATA — FUEL/PROPULSION SYSTEM
> NHTSA complaint `1500844` · 2018-09-21 · Hyundai Motor America
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** HYUNDAI
- **Model:** SONATA
- **Year:** 2011
- **Manufacturer:** Hyundai Motor America
- **Component:** FUEL/PROPULSION SYSTEM
- **Miles at failure:** 102,381
- **Speed:** 4 mph
## Narrative
MY WIFE WAS MAKING A U-TURN IN A FRIENDS DRIVEWAY WHEN FOR AN UNKNOWN REASON THE CAR ACCELERATED ON ITS OWN PROPELLING HER DOWN OVER A STEEP EMBANKMENT LANDING IN THE CREEK BELOW. FORTUNATELY SHE WAS NOT INJURED BUT THE CAR WAS DEEMED BEYOND REPAIR BY THE INSURANCE COMPANY. WE NOTIFIED HYUNDAI ABOUT THIS SITUATION AND THEY GAVE US A FILE # AND REQUESTED MORE INFORMATION BY FAX OR EMAIL. SINCE EMAILING THEM WE HAVE NOT HEARD BACK AND HAVE NOT BEEN ABLE TO CONTACT THEM, ONLY GETTING A MESSAGE THAT THE VOICE MAIL BOX IS FULL. OUR INSURANCE COMPANY WAS HOLDING THE CAR FOR THEM SO THEY COULD INSPECT IT, OF WHICH HYUNDAI SAID THEY WANTED TO DO, BUT AFTER TEN ATTEMPTS BY THE INSURANCE COMPANY TO REACH THE HYUNDAI REPRESENTATIVES THEY CAN NO LONGER HOLD THE CAR.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*