TL* THE CONTACT OWNS A 2018 TOYOTA COROLLA. WHILE DRIVING 20 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE FRONT AND DRIVER SIDES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT FRACTURED TWO VERTEBRAE IN THE NECK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO BALISE TOYOTA (1399 RIVERDALE ST, WEST SPRINGFIELD, MA 01089, (413) 306-3037), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,300.