NHTSA complaint: 2014 DODGE JOURNEY — AIR BAGS
MY DAUGHTER AND I WERE DRIVING ON A SMOOTH STREET, WHEN SUDDENLY THE PASSENGER SIDE HEADREST POPPED FORWARD. IT STRUCK MY DAUGHTER IN THE BACK OF THE HEAD QUITE HARD CAUSING HER TO HAVE A SORE NECK, AND POSSIBLY NEED MEDICAL ATTENTION IF IT IS NOT BETTER IN A DAY OR SO. THIS IS COMPLETELY UNACCEPTABLE. IN THE LONG LINE OF PROBLEMS WITH THIS VEHICLE AND NUMEROUS RECALLS, THERE IS NOW AN INJURY. I FEEL LIKE I HAVE TO WORRY ABOUT MY DRIVER SIDE HEADREST DOING THE SAME WHILE I AM DRIVING. THIS CAR IS LITERALLY FALLING APART. AS A LIFE LONG DODGE OWNER, I DON'T THINK I COULD EVER BUY ANOTHER.
National Highway Traffic Safety Administration — Office of Defects Investigation