# 2016 TESLA MODEL X — EQUIPMENT
> NHTSA complaint `1505983` · 2018-10-12 · Tesla, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** Yes
## Vehicle
- **Make:** TESLA
- **Model:** MODEL X
- **Year:** 2016
- **Manufacturer:** Tesla, Inc.
- **Component:** EQUIPMENT
## Narrative
THE EYE BOLT THE 2016 TESLA MODEL X THAT IS USE TO LOAD A TESLA ON TO A TOW TRUCK IS DEFECTIVE.THE LOADING MANUAL  IS WRONG AS WELL.  08/24/2018 AROUND 10 AM MOUNTAIN TIME IN UTAH. THE LOCATION WAS AT SERVICE KING IN SALT LAKE CITY, UTAH.  VEHICLE VIN # [XXX] 2016 MODEL X. THE EYE BOLT USED TO LOAD THE VEHICLE ON TO A WRECKER FOR  TRANSPORT IS DEFECTIVE. THE LOADING MANUAL DOES NOT ILLUSTRATE A SAFE METHOD TO LOAD VEHICLE USING THIS EYE BOLT. I  WAS LOADING THE VEHICLE VIA THE INSTRUCTIONS OF THE TESLA MODEL X MANUAL AND AS SOON AS I GOT THE VEHICLE TO THE SPOT TO PUT A CHALK BEHIND WHEEL, THE BOLT BROKE AND THE VEHICLE CAME OFF THE DECK AND ALMOST RAN OVER A KID  WORKING IN THE BODY SHOP. I GOT SLIGHTLY INJURED TRYING TO STOP VEHICLE FROM HITTING THE WALL. THE BODY SHOP  REFUSES TO REPORT THIS SAFETY ISSUE TO TESLA. WHEN I TRIED TO REPORT THIS TO TESLA I WAS HUNG UP ON 2 TIMES. WHEN I  TRIED TO CONTACT TESLAS CORPORATE OFFICE I GOT REDIRECTED BACK TO THE SALT LAKE CITY SERVICE DEPARTMENT 2 TIMES  WHERE I GOT HUNG UP ON 2 TIME AGAIN. THIS A MAJOR SAFETY ISSUE THAT CAN AND WILL CAUSE A LOSS OF LIFE OR SERIOUS  INJURY. BUT YET TESLA HAS CUSTOMER SERVICE PERSONNEL ACTING LIKE THIS IS A GAME. I WAS SUPPOSED TO BE CONTACTED  BE A TESLA REGIONAL REP AND NEVER WAS.      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*