← NHTSA complaints

2012 GMC TERRAIN — UNKNOWN OR OTHER

1 injured · 1508554 · 2018-10-22

Vehicle

Make
GMC
Model
TERRAIN
Year
2012
Manufacturer
General Motors, LLC
Component
UNKNOWN OR OTHER
Miles at failure
80,000
Speed
30 mph

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

JANURARY 7TH 2018 MY 2012 GMC TERRAIN RAN OUT OF OIL EVEN THOUGH IT WAS ALREADY FIXED 6 MONTHS PRIOR FOR SPECIAL ADJUSTMENT COVERAGE 16118 WHICH HAD PISTONS, PISTON RINGS, TIMING CHAIN ETC. FIXED TO REPAIR THE OIL CONSUMPTION ISSUE (SEE ADJUSTMENTS 14882 AND 16118. COVERAGE 14882 IS A RESULT OF FAILURE TO CORRECTLY FIX THE 16118 AND IS A DIRECT RESULT OF 14882 AND GMC STATES THEY WILL COVER ME IF THIS HAPPENS. GMC CUSTOMER SERVICE SAYS MY VIN # IS NOT COVERED UNDER THIS COVERAGE. IF ITS THE SAME EXACT ISSUE FOR (MODEL/ENGINE) WHY WOULD VIN # MATTER? ON TOP OF THAT I TOOK MY VEHICLE TO ANOTHER DEALER (DEALERSHIP B) AS I BROUGHT MY VEHICLE TO LETS CALL IT DEALERSHIP A SO MANY TIMES BEFORE WITH THE SAME ISSUE. DEALERSHIP B FILLED IT WITH OIL AND SENT ME ON MY WAY. I TOLD THEM TO MAKE SURE THE ISSUE WAS FIXED. THEY SAID THEY TEST DROVE IT AND EVERYTHING IS FINE AND THEY DIDNT DO ANYTHING BUT PUT OIL IN IT AND TEST. ON THE WAY HOME JAN. 7TH THE SAME DAY THE CAR STARTING DYING ON ME, STALLING AND MAKING POPPING NOISES AND JERKING WILDLY WHICH IS WHY I BROUGHT IT IN THE FIRST PLACE. DEALERSHIP B KNOWING DEALERSHIP A "FIXED" THIS ISSUE 6 MONTHS BEFORE SO THEY SAID THEY WOULD NOT FIX IT EVEN THOUGH THEY KNOW FOR SURE THIS ISSUE WAS CAUSED BY COVERAGE 14882. I TOLD DEALERSHIP A THIS AND THEY SAID THEY ARE ONLY GOING WITH WHAT GMC SAYS WHICH IS THAT MY VIN # IS NOT COVERED BUT THEY WERE WILLING TO SPLIT THE COST WITH ME (ROUGHLY $850, ADMITTING PARTIAL FAULT, LOL) I SAID NO AND THEN PLE

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11141850
Machine
JSON-LD · Markdown