NHTSA complaint: 2010 FORD EXPLORER — POWER TRAIN
COMING TO A COMPLETE STOP WITH MY FOOT ON THE BRAKE, THE ENGINE ALL OF A SUDDEN SURGED FORWARD. I WAS NOT ABLE TO STOP IT WITH THE BRAKES. IT SURGED SO FAST AND HARD THAT IT REAR ENDED A YUKON WHICH WAS PARKED ABOUT 10 FEET IN FRONT OF ME , WHICH FORCED THE YUKON FORWARD APPROXIMATELY 7 FEET WHICH THEN BROADSIDED A PARKED PICKUP. THIS ACCIDENT HAPPENED IN A PARKING AREA, ADJACENT TO A GAS STATION. MY DAUGHTER WAS UNBUCKLING FROM HER SEATBELT WHEN THE VEHICLE SURGED FORWARD AND CAUSED HER HEAD TO HIT THE WINDSHIELD. TURNING THE BILL INTO INSURANCE, OUR VEHICLE WAS TOTALED. WE HAD BEEN WITHOUT A CAR FOR 2 MONTHS WHILE INSURANCE TOOK ITS TIME TOTALLING IT. WE NOW HAVE TO PURCHASE A NEW VEHICLE, START A NEW CAR LOAN WHEN OUR EXPLORER WAS HALF PAID OFF. AFTER THE ACCIDENT WE RESEARCHED OUR VEHICLE AND LEARNED THIS HAS HAPPENED TO MANY OTHERS WITH FORD EXPLORERS YEARS 2002 THRU 2010. FORD HAS REFUSED TO DEAL WITH ANY OF THIS, ALTHOUGH WE READ HALF WAY THRU 2010 THEY DID START CORRECTING THIS PROBLEM.
National Highway Traffic Safety Administration — Office of Defects Investigation