NHTSA complaint: 2014 LEXUS GS 350 — VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 LEXUS GS 350. WHILE DRIVING 35 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT. THE CONTACT SUSTAINED INJURIES TO THE ARMS, WHICH REQUIRED MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED THE LOCAL DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FREEWAY, HOUSTON, TX 77074, (713) 995-2600) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 49,000.
National Highway Traffic Safety Administration — Office of Defects Investigation