TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO SECURELY RESTRAIN THE CONTACT. THE CONTACT SUSTAINED WHIPLASH AND MUSCLE STRAINS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED BY THE INSURANCE ADJUSTER THAT THE SUBFRAME WAS BENT AND THE CHASSIS WAS FRACTURED DUE TO THE CRASH. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.