TL* THE CONTACT OWNS A 2000 TOYOTA AVALON. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL LOCKED WITHOUT WARNING. AS A RESULT, THE DRIVER LOST CONTROL OF THE VEHICLE. THE VEHICLE DROVE OVER A CURB, SPUN AROUND ON THE OPPOSITE SIDE OF THE ROAD, AND CRASHED INTO A BRIDGE. A POLICE REPORT WAS FILED. THE DRIVER SUFFERED NECK AND BACK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.