← NHTSA complaints

2018 RAM PROMASTER — SEATS

crash · 1515545 · 2018-11-14

Vehicle

Make
RAM
Model
PROMASTER
Year
2018
Manufacturer
Chrysler (FCA US, LLC)
Component
SEATS
Miles at failure
55
Speed
30 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES HAD AN ACCIDENT ON JULY 7, 2018 DUE TO THIS VISIBILITY PROBLEM. IN ORDER TO SEE THE ROAD THE DRIVER MUST ASSUME A BENT OVER POSITION WHICH MAKES IS DIFFICULT TO RESPOND TO EMERGENCY SITUATIONS. THE POSITION ALSO CAUSES BACKACHES AND EXTREME DRIVER FATIGUE. THE DEALERSHIP TELLS ME TO JUST ADJUST THE SEAT LOWER. THERE IS NO ADJUSTMENT FOR THE SEAT ON MY MODEL. SECOND, THE VISIBILITY OUT THE DRIVER'S DOOR IS SEVERELY OBSTRUCTED BY A THICK DOOR PANEL AND IMPROPERLY DESIGNED REVIEW MIRROR. I BELIEVE THAT THIS VAN SHOULD BE RECALLED FROM U.S. ROADWAYS. IT IS SO BAD THAT I AM SELLING MINE AFTER A FEW MONTHS OF TAKING POSSESSION OF IT. I WISH THAT I HAD NOT WASTED MY MONEY ON THIS HAZARDOUS PRODUCT. EVEN THOUGH ITS TOO LATE TO HELP ME, PLEASE DO SOMETHING TO PROTECT OTHER OWNERS AND THE PERSONS THEY MAY INJURE.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11151568
Machine
JSON-LD · Markdown