TL* THE CONTACT OWNED A 2006 LINCOLN ZEPHYR. WHILE DRIVING APPROXIMATELY 60 MPH, SIX VEHICLES LOST CONTROL AND CREATED A CHAIN REACTION CRASH INVOLVING THIRTY VEHICLES. THE CONTACT'S VEHICLE WAS IMPACTED ON ALL FOUR SIDES. THE FRONTAL AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES AND RECEIVED MEDICAL ATTENTION THE FOLLOWING DAY. THE INSURANCE COMPANY DECLARED THE VEHICLE DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD. THE CONTACT ALSO MENTIONED THAT THE FRONTAL PASSENGER SIDE AIR BAG WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) ON AUGUST 30, 2018 BY KLABEN FORD LINCOLN (1089 W MAIN STREET, KENT, OH 44240). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.