I PURCHASED A 2018 JEEP GRAND CHEROKEE LIMITED IN SEPTEMBER 2018. WITH BARELY 1,400 MILES ON IT, THE BRAKES FAILED WHEN I WAS IN BUMPER TO BUMPER TRAFFIC FOR TWO STRAIGHT HOURS ON 287 IN ROCKLAND COUNTY, NY. I HAD MY FOOT ON THE BRAKE AS THE ROAD WAS CLOSED DUE TO A TRUCK FIRE. SUDDENLY THE BRAKE COMPLETELY DEPRESSED TO THE FLOOR AND THE CAR ROLLED INTO A MAC TRUCK. I HAD FRONT END DAMAGE IN THE AMOUNT OF $1,100, WHICH I PAID FOR MYSELF; AND, NO ONE WAS INJURED, THANK GOD. JEEP WOULD NOT EVEN GIVE ME PERMISSION TO RENT A CAR IN THE INTERIM. I CALLED OVER 25 TIMES AND COULDN'T GET PAST FIRST LINE CUSTOMER SERVICE. THE ENGINEER CAME AND DID A VERY QUICK INSPECTION OF THIS CAR. HE CLAIMS THAT HE DIDN'T FIND ANYTHING WRONG WITH IT; BUT, I KNOW WHAT HAPPENED. THE CAR WAS TOWED TO AND FROM THE SERVICE SHOP AS I AM PETRIFIED TO DRIVE IT. I PAID OVER $40,000 CASH FOR THIS VEHICLE UPFRONT. I GOT NOWHERE WITH JEEP CORPORATE. I EVEN TRIED TO WRITE TO THE PRESIDENT OF JEEP; BUT, DID NOT RECEIVE AN ANSWER. THE DEALERSHIP WON'T ASSIST ME EITHER. I HAVE READ ABOUT SIMILAR ISSUES ON THE INTERNET WITH THE CHEROKEE, THE COMPASS AND THE GRAND CHEROKEE. AFTER A MONTH, JEEP CORPORATE SENT ME A FORM LETTER STATING THAT THERE IS NOTHING WRONG WITH THE VEHICLE, THEY CAN'T DUPLICATE THE PROBLEM; AND, I SHOULD TAKE IT UP WITH MY INSURANCE COMPANY, WHICH I DIDN'T DO AS THIS WAS NOT MY FAULT. THE FORM LETTER HAS NO NAME, ADDRESS, PHONE NUMBER, NOR EMAIL ADDRESS.