TL* THE CONTACT OWNS A 2017 RAM 1500. WHILE DRIVING 20 MPH, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE CHEST AND NECK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW FACILITY LOT. WHILE THE VEHICLE WAS AT THE LOT, IT WAS INSPECTED BY REPRESENTATIVES FROM FCA. THE RESULTS OF THE INSPECTION WERE NOT COMPLETED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS SCHEDULED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.