TL* THE CONTACT OWNED A 2017 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE FRONT DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AND RECEIVED MEDICAL ATTENTION AT A HOSPITAL. THE CONTACT EXPERIENCED CONTINUING HEATH ISSUES, INCLUDING BACK AND NECK INJURIES AND A CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED TOTALED BY THE INSURANCE COMPANY AND WAS TOWED FROM THE SCENE. JENKINS KIA OF GAINESVILLE (2810 N MAIN ST, GAINESVILLE, FL 32609, (352) 815-2555) WAS CONTACTED AND PROVIDED THE PHONE NUMBER FOR THE MANUFACTURER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT TTHEY WOULD REVIEW THE CASE. THE MANUFACTURER REQUESTED PHOTOS AND A COPY OF THE POLICE REPORT FROM THE CONTACT. THE CONTACT SUBMITTED THE REQUESTED INFORMATION AND THE MANUFACTURER ACKNOWLEDGED RECEIPT OF THE INFORMATION. THE FAILURE MILEAGE WAS 18,000.