# 2019 JEEP CHEROKEE — STEERING
> NHTSA complaint `1565178` · 2019-05-10 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** Yes
- **Vehicle towed:** Yes
## Vehicle
- **Make:** JEEP
- **Model:** CHEROKEE
- **Year:** 2019
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** STEERING
- **Miles at failure:** 7,316
- **Speed:** 55 mph
## Narrative
WHILE JUST BEGINNING TO EXIT A FREEWAY, MY STEERING LOCKED UP COMPLETELY.  I HAD NO CONTROL BUT RECALL SEEING A RED LIGHT JUST COMING  ON THE DASH (OBVIOUSLY, I COULDN'T ASCERTAIN WHAT THEY LIGHT WAS AT THE TIME AS MY CAR WAS DOING MULTIPLE 360 SPINS DOWN THE EXIT RAMP!)  TRY AS I MIGHT, I COULD NOT TURN THE STEERING WHEEL.  THIS IS ONE OF THE MOST TERRIFYING MOMENTS OF MY LIFE.  AFTER COMING TO REST AGAINST A TRAFFIC SIGN, I WAS ABLE TO SEE THAT IT WAS AN ALERT FOR MY STEERING  THAT HAD COME ON.  IT REMAINED ON EVEN AS I HAD THE CAR TOWED TO THE DEALER FOR INSPECTION.  I HAVE EXPERIENCED MULTIPLE INJURIES TO MY HEAD, BACK, LEGS, WRIST, HIPS, SHOULDER AND HIP.  THIS IS A MOST EGREGIOUS FAILURE AND I AM QUITE UNDERSTANDABLY RETICENT  TO TRUST ANY VEHICLE WITH THIS COMPONENT.  AFTER 1 WEEK, SILENCE IS THE ONLY SOUND I HAVE HEARD FROM EITHER THE DEALER OR CHRYSLER/JEEP.  THIS SILENCE IS MOST DISTURBING.  NO HELP FOR A RENTAL OR LOANER, AND AS AN INVESTIGATION IS ONGOING, EVEN MY OWN AUTO INSURANCE IS NOT PROVIDING ANY SUPPORT FOR THE VEHICLE, BUT THANKFULLY HAS STEPPED UP TO HELP WITH THE MEDICAL BILLS.*DT *DT*JB *DT *DT *DT*JB *DT*JB *JB *DT *DT  MANUFACTURER OFFERED TO FIX THE STEERING.*JB  *TR*JB *DT *TR *DT*DT*JB*JB*DT*JB*DT
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*