TL* THE CONTACT OWNED A 2017 RAM 2500. WHILE DRIVING 30 MPH AROUND A CORNER AND DOWN A MOUNTAIN, THE WHEELS OF THE VEHICLE STRUCK A ROCK AND THE VEHICLE CRASHED INTO A DITCH. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED HEAD, NECK, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION (MRI). THE CONTACT'S DAUGHTER SUSTAINED A NECK INJURY AND SCRATCHES, WHICH REQUIRED MEDICAL ATTENTION. THREE OTHER CHILDREN WERE IN THE VEHICLE WHO SUSTAINED INJURIES AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE AND DEEMED IT TOTALED. THE CONTACT CALLED STUTEVILLE CHRYSLER DODGE (3001 N BROADWAY ST, POTEAU, OK 74953, (918) 647-3183), BUT NO ASSISTANCE WAS PROVIDED. THE DEALER ASKED THE CONTACT TO BUY ANOTHER VEHICLE. THE CONTACT'S INSURANCE COMPANY CONTACTED THE MANUFACTURER. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 40,845. *DT*JB