# 2014 FORD FOCUS — SERVICE BRAKES
> NHTSA complaint `1587315` · 2019-07-23 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** FOCUS
- **Year:** 2014
- **Manufacturer:** Ford Motor Company
- **Component:** SERVICE BRAKES
- **Miles at failure:** 36,000
- **Speed:** 3 mph
## Narrative
WHEN I FIRST PURCHASED THE CAR I HAD ISSUES FROM THE START. I WOULD PRESS ON THE GAS AND THE CAR WOULD HESITATE TO GO FORWARD AND THEN JERK. IT FELT LIKE I WAS DRIVING A MANUAL CAR BUT I HAD AN AUTOMATIC. I FOUND OUT THAT THERE WAS A RECALL ON THE CAR FOR THIS SPECIFIC REASON. I TOOK THE CAR TO MY LOCAL FORD DEALER IN CLARKSVILLE IN AND HAD TO WAIT OVER 3 WEEKS FOR THE PART TO COME IN. I WAS NOT OFFERED A LOANER CAR OR ANYTHING. ONCE I GOT THE PART IT WAS OK FOR LIKE LITERALLY MAYBE 1 OR 2 MONTHS AND THE ISSUES AROSE AGAIN. I TOOK THE CAR BACK AND WAS TOLD IT WAS THE LAST TIME I WOULD BE ABLE TO GET THE ISSUE FIXED FOR FREE. THIS ALL HAPPENED IN 2016. IT IS NOW 2019 AND I AM STILL HAVING THE SAME ISSUES. ALSO THE PASSENGER SIDE SEATBELT WORKS INTERMITTENTLY. AND THE CAR DOORS DO NOT ALWAYS LATCH TIGHTLY WHEN YOU SHUT THE DOOR. I HAVE BEEN TOLD SEVERAL TIMES THAT THERE IS NOTHING THAT CAN BE DONE. NOW I AM STUCK STILL MAKING PAYMENTS ON A CAR THAT I DO NOT FEEL SAFE DRIVING. I DID HAVE A WRECK IN THE CAR BACK IN 2016 WHERE I WAS PUSHING ON THE GAS AND IT JERKED REALLY HARD AND THEN WENT FORWARD VIOLENTLY AND I HIT A POLE. THE DAMAGE IS STILL ON MY CAR WHICH INCLUDES A BUSTED FRONT BUMPER AND THE CAR HORN IS NOT WORKING.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*