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2013 DODGE DURANGO — SEATS

1 injured · 1594937 · 2019-08-16

Vehicle

Make
DODGE
Model
DURANGO
Year
2013
Manufacturer
Chrysler (FCA US, LLC)
Component
SEATS
Miles at failure
120,000
Speed
45 mph

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

WITHIN ONE WEEK TIME FRAME, BOTH FRONT HEADRESTS SUDDENLY AND LOUDLY SNAPPED APART WITH A LOUD BANG AND PROPELLED FORWARD WITH GREAT FORCE. MY HUSBAND WAS IN THE DRIVERS SEAT WHEN IT HAPPENED ON THAT SIDE BUT LUCKILY DID NOT HAVE HIS HEAD RESTING ON IT. WE WERE MERGING ONTO THE INTERSTATE WHEN IT HAPPENED AND THE HORRIBLE NOISE MADE US SLAM ON THE BRAKES AND ALMOST COME TO A STOP. IT WAS A HUGE SHOCK AND VERY SCARY. SOUNDED LIKE A GUNSHOT GOING OFF. THE SECOND PASSENGER HEADREST EXPLODED OPEN TODAY WITH MY SONS HEAD RESTING IN IT. IT JERKED HIS HEAD FORWARD AND HIT HIM ON THE TEMPORAL SIDE OF HIS HEAD. COMPLAINTS OF A HEADACHE SO FAR. WE WERE PARKED WHEN THIS HAPPENED. *DT *DT *DT *TR CONSUMER STATED HER HUSBAND CALLED BOTH LOCAL DODGE DEALERSHIP THAT THEY HAD BOUGHT THE CAR FROM AND THEN ALSO CALLED CHRYSLER AFTER DODGE. THERE WAS NOTHING THAT COULD BE DONE. CONTACT DID NOT HAVE AN ACTIVE WARRANTY THROUGH THEM AND THERE WERE NO SPECIFIC RECALLS OUT ON THE HEADRESTS AT THIS TIME. THE TWO FRONT HEADRESTS WERE REPLACED WITH NON-DODGE BRAND GENERIC ONES. CONTACT KEPT THE ORIGINAL MALFUNCTIONING ONES JUST IN CASE THEY WOULD NEED TO BE LOOKED AT SOME POINT.*JB *DT*JB

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11244507
Machine
JSON-LD · Markdown