TL* THE CONTACT OWNS A 2017 MINI COOPER. THE CONTACT CALLED ON BEHALF OF HIS WIFE AND STATED THAT WHILE DRIVING AT 20 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY BUT THE CONTACT MENTIONED THAT THE OTHER VEHICLES AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BACK AND NECK ACHES THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A SALVAGED YARD WAITING TO BE DIAGNOSED BY THE INSURANCE COMPANY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.