I HAD A HEAD ON COLLISION IN MY 2019 HONDA PILOT ON A CITY STREET AT ABOUT 25-30MPH AUGUST 29, 2019. THE SENSOR WAS TRIGGERED AND THE AIRBAG SYSTEM "ATTEMPTED" TO INFLATE. MY HEAD SMASHED INTO THE STEERING WHEEL AND THE AIRBAG SYSTEM NEVER PROPERLY INFLATED. I JUST KEPT HEARING A SOUND LIKE IT WAS TRYING TO INFLATE BUT HAD A HOLE IN IT OR SOMETHING. THE MEDIC SAID THAT IF MY AIRBAG INFLATED PROPERLY, IT WOULD HAVE BEEN LIKE A PUNCH IN THE FACE AND BLOWN ME BACK. INSTEAD, MY HEAD SLAMMED THE WHEEL AND THE BAG NEVER GOT INFLATED NEAR CAPACITY. I CALLED HONDA AND REPORTED THE INCIDENT I WAS GIVEN HONDA CASE # 09867010. I WAS THEN CALLED A FEW DAYS LATER BY ADRIAN FROM AMERICAN HONDA WHO TOLD ME THERE WAS NO WAY THE AIRBAG FAILED, AND THAT IF IT DID, I HAD TO LET INSURANCE TELL HONDA AND I WAS TO TELL NO ONE ELSE. HE THEN TOLD ME Y MEMORY HAD TO BE WRONG AND IF I SAID OTHERWISE, I WAS A LIAR. I REPORTED THIS SO THAT NO ONE ELSE WOULD ENCOUNTER THIS SAFETY ISSUE AND HONDA WOULD HANDLE IT, BUT IT SEEMS THEY ARE DENYING THE POSSIBILITY. I HAD THE BODY SHOP SAVE THE AIRBAG AND RELATED COMPONENTS FOR POSSIBLE INSPECTION. THE INSURANCE COMPANY SAID THEY DID NOT CARE TO LOOK INTO THE MATTER AND THAT I SHOULD CONTACT HONDA OR AN ATTORNEY MYSELF IF I FELT SOMETHING FAILED.