# 2019 HONDA CR-V — SERVICE BRAKES
> NHTSA complaint `1606476` · 2019-09-25 · Honda (American Honda Motor Co.)
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** HONDA
- **Model:** CR-V
- **Year:** 2019
- **Manufacturer:** Honda (American Honda Motor Co.)
- **Component:** SERVICE BRAKES
- **Miles at failure:** 100
- **Speed:** 15 mph
## Narrative
I WAS DRIVING IN A LOCAL MALL AT A RATE OF 10-15 MPH WHEN THE EMERGENCY STOP FEATURE ENGAGED WITHOUT WARNING. THE CAR CAME TO A COMPLETE STOP, ALTHOUGH U HADN'T   BRAKES. MY WIFE EXPERIENCED WHIPLASH DUE TO THE SEATBELTS SHE WAS USING. SHE WILL BE IN PT FOR THE NEXT MONTH. THE CAR WAS ONLY LESS THAN A MONTH OLD WHEN THIS HAPPENED. I REPORTED THE INCIDENT TO MY SALES CONTACT, WHO GAVE ME THE CONTACT INFORMATION FOR THE AGENCY GENERAL MANAGER. DESPITE MESSAGES I HAVE SENT TO THE MANAGER, I HAVEN'T HEARD FROM HIM. I WANTED TO MEET WITH HIM TO LEARN HOW TO AVOID ANY REPEATS.  CAN'T BELIEVE HONDA REPS. WON'T DISCUSS THIS.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*