NHTSA complaint: 2012 JEEP GRAND CHEROKEE — STEERING
IN 2016, MY 2012 JEEP GRAND CHEROKEE LAREDO HAD ABOUT 38K MILES WHEN I FOUND OUT THAT MY VEHICLES RACK AND PINION HAD A "MINOR LEAK" THAT THEY SERVICE CENTER RECOMMENDED I "KEEP AN EYE ON." THIS WAS SOMETHING I REALLY NEEDED TO SAVE FOR BECAUSE IT WOULD COST $3000 TO REPAIR AND I HAD JUST PURCHASED THE VEHICLE! LESS THAN A WEEK LATER I WAS IN AN ACCIDENT BECAUSE I LOST POWER STEERING WHILE DRIVING WITH MY FAMILY. THIS FORCED ME TO REPLACE THE RACK AND PINION AS WELL AS FURTHER DAMAGE. THIS IS PRETTY UNUSUAL FOR A CAR WITH MILEAGE THAT LOW. ADDITIONALLY, IT IS RIDICULOUS THAT THIS ISSUE HASN'T BEEN A SUFFICIENT IMPETUS FOR INVESTIGATION CONSIDERING HOW UBIQUITOUS THAT EXACT CLAIM IS AMONG JGCL OWNERS. THESE COMMON CLAIMS SUGGEST THAT THE ISSUE ISNT CAUSED BY THE DRIVER, BUT IS IN FACT, A MANUFACTURERS DEFECT. APPROPRIATELY, THE MANUFACTURER IS OBLIGATED TO REMEDY THIS DEFECT.. THE CONSUMER STATED THE ALTERNATOR FAILED AND CAUSED A FIRE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS AS THE VEHICLE EXHIBITED THE FAILURE DESCRIBED IN A RECALL. *JS *JS*DT*JB
National Highway Traffic Safety Administration — Office of Defects Investigation