# 2012 JEEP GRAND CHEROKEE — STEERING
> NHTSA complaint `1608141` · 2019-10-01 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** Yes
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** JEEP
- **Model:** GRAND CHEROKEE
- **Year:** 2012
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** STEERING
- **Miles at failure:** 38,000
- **Speed:** 45 mph
## Narrative
IN 2016, MY 2012 JEEP GRAND CHEROKEE LAREDO HAD ABOUT 38K MILES WHEN I FOUND OUT THAT MY VEHICLES RACK AND PINION HAD A "MINOR LEAK"  THAT THEY SERVICE CENTER RECOMMENDED I "KEEP AN EYE ON."  THIS WAS SOMETHING I REALLY NEEDED TO SAVE FOR BECAUSE IT WOULD COST $3000 TO REPAIR AND I HAD JUST PURCHASED THE VEHICLE!  LESS THAN A WEEK LATER I WAS IN AN ACCIDENT BECAUSE I LOST POWER STEERING WHILE DRIVING WITH MY FAMILY.  THIS FORCED ME TO REPLACE THE RACK AND PINION AS WELL AS FURTHER DAMAGE.  THIS IS PRETTY UNUSUAL FOR A CAR WITH MILEAGE THAT LOW.  ADDITIONALLY, IT IS RIDICULOUS THAT THIS ISSUE HASN'T BEEN A SUFFICIENT IMPETUS FOR INVESTIGATION CONSIDERING HOW UBIQUITOUS THAT EXACT CLAIM IS AMONG JGCL OWNERS.  THESE COMMON CLAIMS SUGGEST THAT THE ISSUE ISNT CAUSED BY THE DRIVER, BUT IS IN FACT, A MANUFACTURERS DEFECT.  APPROPRIATELY, THE MANUFACTURER IS OBLIGATED TO REMEDY THIS DEFECT..    THE CONSUMER STATED THE ALTERNATOR FAILED AND CAUSED A FIRE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS AS THE VEHICLE EXHIBITED THE FAILURE DESCRIBED IN A RECALL. *JS  *JS*DT*JB
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*