# 2019 MAZDA CX-5 — SERVICE BRAKES
> NHTSA complaint `1612472` · 2019-10-15 · Mazda Motor Corp.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MAZDA
- **Model:** CX-5
- **Year:** 2019
- **Manufacturer:** Mazda Motor Corp.
- **Component:** SERVICE BRAKES
- **Miles at failure:** 5,000
## Narrative
TRAFFIC WAS HEAVY ON THE PARKWAY THAT DAY SO THERE WAS A LOT OF STOPPING AND GOING.  APPLYING THE BRAKES, THE CAR STARTED TO SLOW DOWN BUT SUDDENLY THERE WAS A JERK AND THE CAR ACCELERATE WHILE THE BRAKES WERE STILL BEING APPLIED.  THERE WAS A FRONTAL COLLISION WHICH INDICATES THAT THE SMART BRAKES SYSTEM WAS ALSO NOT WORKING.  THE WARNING 'BRAKE SYSTEM MALFUNCTION' APPEARED ON MY DASHBOARD AFTER THE ACCIDENT.      MY INSURANCE COMPANY SENT A WRITTEN REQUEST FOR THE EDR TEST AND HAVE AGREED TO PAY THE FEE WITH THE EXPECTATION OF BEING PROVIDED WITH A QUOTE OF THE COST AND THE END RESULTS.    MAZDA HAS NOT APPROVED THE REQUEST AND IT HAS BEEN OVER 3 WEEKS.  ASKED TO SPEAK TO A SUPERVISOR AND DID NOT GET A RESPONSE.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*