# 2020 CHEVROLET TRAVERSE — SERVICE BRAKES
> NHTSA complaint `1638723` · 2020-01-20 · General Motors, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** CHEVROLET
- **Model:** TRAVERSE
- **Year:** 2020
- **Manufacturer:** General Motors, LLC
- **Component:** SERVICE BRAKES
- **Miles at failure:** 275
- **Speed:** 3 mph
## Narrative
BRAKE FAILURE ON A 2 DAY OLD CHEVY TRAVERSE  SEQUENCE OF EVENTS . . .   1.I PURCHASED A CHEVROLET TRAVERSE FROM LAWRENCE CHEVROLET ON TUESDAY, JANUARY 14, 2020 AND TOOK DELIVERY AT ABOUT 5:00PM.  2.WHILE MY WIFE WAS DRIVING ON THURSDAY, JANUARY 16, 2020, WE EXPERIENCED A LOW SPEED BRAKE FAILURE.  THIS OCCURRED WHILE ON THE WAY TO DULLES AIRPORT AT ABOUT 6:00PM.  THE BRAKES WERE SLOWLY APPLIED AND THEY DID NOT RESPOND.  THE BRAKES WERE THEN PRESSED HARD AND THEY DID NOT RESPOND.  I (MIKE) REACHED OVER TO TRY SHIFTING THE CAR INTO PARK BUT WAS UNSUCCESSFUL AND THE CAR DRIFTED AT A VERY LOW SPEED, 'A WALKING SPEED,' AND INTO THE BACK OF A TRACTOR TRAILER.  WE HAD VERY AMPLE SPACE TO STOP HOWEVER THE BRAKES SIMPLY DID NOT RESPOND.  MINIMAL DAMAGE OCCURRED TO THE VEHICLE'S FRONT.  I IMMEDIATELY CHECKED TO SEE IF SOMETHING WAS IN THE WAY OF THE BRAKES PEDAL (A FLOOR MAT OR OTHER OBSTRUCTION) AND THERE WAS NO OBSTRUCTION.  I COULD SEE, AND I AM CERTAIN, THAT HEATHER HAD HER FOOT ON THE BRAKE PEDAL.    3.GLENDA (ONSTAR/GM) ESTABLISHED CASE NUMBER 9-5760767809 AND SET UP A TOW TO OURISMAN CHEVROLET OF ROCKVILLE, MD.    4.I WAS GREETED BY ROBERTO (SERVICE MANAGER?) AND HELPED BY BOTH ROBERTO AND ALLEN KRUM (ASSISTANT SERVICE MANAGER).  THEY ALSO TOOK DOWN A DESCRIPTION OF THE INCIDENT AND THEY GAVE ME A RENTAL CAR.  OF NOTE, THEY SAID THAT SOMEONE OUTSIDE OF THE DEALERSHIP (A GM REP?) WOULD BE COMING TO LOOK OVER THE CAR.
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*