# 2019 MERCEDES-BENZ AMG GLC43 — UNKNOWN OR OTHER
> NHTSA complaint `1638969` · 2020-01-20 · Mercedes-Benz USA, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCEDES-BENZ
- **Model:** AMG GLC43
- **Year:** 2019
- **Manufacturer:** Mercedes-Benz USA, LLC
- **Component:** UNKNOWN OR OTHER
- **Miles at failure:** 10,008
- **Speed:** 25 mph
## Narrative
2:19 PM ARRIVED POMPANO MERCEDES-BENZ TO PICK UP MY SERVICED VEHICLE ( 10,000 MILE SERVICE).  2:23 PM RETURNED MERCEDES-BENZ LOANER PROVIDED BY DEALERSHIP. 2:30 PM SERVICE ADVISER BRINGS  CAR INSIDE THE SERVICE AREA, AND PROVIDES ME A RECEIPT OF THE SERVICE PERFORMED.  2:30 PM I LEAVE THE INSIDE SERVICE AREA AND GO TO DRIVE-THROUGH MC DONALDS (IN THE SAME COMPLEX AS DEALERSHIP). I DID NOT STOP, OR GET OUT OF THE CAR. 2:35 PM I LEAVE THE MC DONALDS DRIVE-THROUGH IN THE SAME COMPLEX AS MERCEDES DEALERSHIP AND ENTER THE I-95 SOUTH TOWARDS HOME/OFFICE.2:35 PM ' 2:58PM DRIVING I95 SOUTH FOR 20 OR SO MINUTES, I CAME TO A STOP IN HEAVY TRAFFIC.  UPON STOPPING I NOTICED SMOKE COMING FROM UNDER THE HOOD, AND MOVED TO THE RIGHT SHOULDER. THERE WERE NO UNUSUAL WARNINGS OR READINGS FROM THE CAR. I PULLED THE HOOD LATCH ON THE INSIDE, AND GOT OUT AND APPROACHED THE FRONT OF THE CAR TO PULL THE LEVER AND OPEN THE HOOD. I HEARD A 'POP' IN THE ENGINE, AND SMOKE INTENSIFIED, AND WAS GETTING DARKER, SO I BACKED AWAY FROM THE CAR (MOVING TO THE SIDE OF THE ROAD) AND BEGAN FILMING WITH MY PHONE. 2:59 PM I PHONED 911 FEARING A FIRE. I TOOK A VIDEO OF LIQUID DRIPPING FROM UNDER THE ENGINE, WITH SMOKE GROWING FROM UNDER THE HOOD.  2:59 PM (AGAIN)I PHONED 911 AGAIN BECAUSE THE SMOKE UNDER THE HOOD IS DARKER, AND I TOOK ANOTHER VIDEO WHILE WAITING. AS I WAS CALLING 911, THE CAR BURST INTO FLAMES UNDER THE HOOD, AND INSTANTLY THE FLAMES BECAME HIGHER THAN THE HEIGHT OF THE CAR. 3:00 PM VIDEO OF CAR FI
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*