TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35- 40 MPH, LOST CONTROL OF THE VEHICLE AND CRASHED INTO A WOODED ELECTRIC POLE, HOWEVER THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A BROKEN NOSE, CONTUSIONS ON THE KNEES, SPRAINED ANKLE AND WRIST AS WELL AS THE PASSENGER SUSTAINED CONTUSIONS ON THE KNEES AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. NO WARNING LIGHTS ILLUMINATED BEFORE THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ALEX KARRAS LINCOLN, INC. (6760 14TH ST W, BRADENTON, FL 34207) WHERE THE FAILURE WAS NOT DIAGNOSED AS THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED HOWEVER NO ASSISTANCE WAS OFFERED. THE CONTACT MENTIONED THAT THE PASSENGER FRONT AIR BAG WAS SERVICED UNDER AN UNKNOWN AIR BAG RECALL IN 2016. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.