NHTSA complaint: 2017 TOYOTA RAV4 — AIR BAGS
I WAS STOPPED AT A RED LIGHT IN A LEFT HAND TURN LANE. A VEHICLE MAKING A LEFT HAND TURN ACCIDENTALLY DROVE HEAD FIRST INTO MY CAR. MY PASSENGER AND I HAD SEAT BELTS ON. THE APPROXIMATE SPEED OF THE OTHER CAR WAS GREATER THAN 10 MILES PER HOUR. THE AIR BAGS DID NOT DEPLOY DESPITE CONSIDERABLE FRONT END DAMAGE. A MESSAGE ON THE DASHBOARD SAYS "SRS AIRBAG SYSTEM MALFUNCTION. VISIT YOUR DEALER". I WANT TO MAKE SURE THAT THE AIRBAGS WERE NOT DEFECTIVE. I HAVE READ THAT IF A VEHICLE IS STATIONARY AND THE SEAT BELTS ARE ON IT MAY NOT ACTIVATE. THAT IS OK - JUST WANT TO MAKE SURE THAT IS THE INTENT.
National Highway Traffic Safety Administration — Office of Defects Investigation