# 2013 TOYOTA AVALON — SERVICE BRAKES
> NHTSA complaint `1654926` · 2020-03-17 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** TOYOTA
- **Model:** AVALON
- **Year:** 2013
- **Manufacturer:** Toyota Motor Corporation
- **Component:** SERVICE BRAKES
- **Miles at failure:** 45,000
- **Speed:** 5 mph
## Narrative
ON MARCH 7, 2020 THE DRIVER ENTERED A PARKING LOT OF A RETAIL ESTABLISHMENT.  THE DRIVER, USING THE BRAKES AND TRAVELING AT LESS THAN 5 MILES PER HOUR,  TURNED INTO A PARKING SPACE.  AS THE DRIVER NEGOTIATED THE TURN INTO THE PARKING SPACE, THE CAR SUDDENLY ACCELERATED AND CRASHED HEADFIRST INTO A RETAIL SIGNAGE POLE.  DESPITE DEPRESSING  THE BRAKES AS HARD AS POSSIBLE, THE DRIVER COULD NOT STOP THE CAR ONCE THE CAR SUDDENLY  AND UNEXPECTEDLY ACCELERATED.  THE CAR WOULD HAVE LANDED IN A BUSY FOUR-LANE ROAD,  IF IT HAD NOT CRASHED INTO THE SIGNAGE POLE.  FORTUNATELY, THERE WAS NO FATALITY. THE CAR WAS TOTALED AND THERE WAS SOME PROPERTY DAMAGE TO THE RETAIL ESTABLISHMENT.  IT WAS TRULY A HORRIFIC EXPERIENCE FOR THE DRIVER.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*