# 2020 VOLVO XC90 — SERVICE BRAKES
> NHTSA complaint `1660495` · 2020-04-28 · Volvo Car USA, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLVO
- **Model:** XC90
- **Year:** 2020
- **Manufacturer:** Volvo Car USA, LLC
- **Component:** SERVICE BRAKES
- **Miles at failure:** 4,500
- **Speed:** 5 mph
## Narrative
ON FEBRUARY 5, 2020 I WAS INVOLVED IN A MINOR FENDER BENDER WHICH RESULTED WHEN I DROVE OFF ALIGHT AND THE CAR IN FRONT OF ME DID NOT TAKE OFF AND I HIT IT IN THE REAR AT A VERY LOW RATE OF SPEED.  THE AUTO BRAKE DID NOT ENGAGE.  I WAS NO MORE THAN ONE AND A HALF CAR LENGTHS BEHIND AND THE CAR WAS MOVING AT ONE TO TWO MILES PER HOUR.  WHEN I HIT THE REAR OF THE CAR IN FRONT OF ME THE AIR BAGS DEPLOYED WHICH CAUSED ME TO HAVE A SLIGHT CONCUSSION AND CERTAINLY SCARED ME.  THERE WAS LITTLE IF NO PHYSICAL DAMAGE TO THE VEHICLE.  I CONTACTED VOLVO CUSTOMER CARE A FEW DAYS AFTER ADVISING THAT AUTO BRAKE SYSTEM DID NOT ENGAGE AND THE AIRBAG DEPLOYED.  THE REPORT WAS TAKEN.  I WAS ADVISED THAT THERE WERE NO PRIOR REPORTS OF THIS ISSUE.  VOLVO REPAIR WAS NOT WILLING TO ACKNOWLEDGE MY CONCERN AND WOULD NOT CONFIRM THAT PRIOR TO THE REPAIR THERE-WOULD BE A REPAIR.  CANDIDLY THEY WERE NOT GOING TO DO ANYTHING EXCEPT ACCEPT INSURANCE CHECK AND FIX IT.  I NOW HAVE RECEIVED A RECALL NOTICE FOR THIS EXACT ISSUE WHICH I HAD REPORTED.  I ADVISED THEN I WAS AFRAID OF THE CAR BECAUSE I WAS AFRAID THE AIRBAG WOULD DEPLOY UNNECESSARILY AGAIN.  HOW DO I ADDRESS THE FACT THAT I WILL NOT USE THIS CAR ANY LONGER.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*