TL* THE CONTACT OWNED A 2005 TOYOTA COROLLA. THE CONTACT CALLED ON BEHALF OF HER SON THE DRIVER, WHOM WAS DRIVING AT 50 MPH WHEN ANOTHER VEHICLE VEERED INTO HIS LANE CAUSING HIM TO SWERVE, LOSING CONTROL AND CRASHING INTO A GUARD RAIL HEAD ON. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER AN AIR BAG RECALL ON FEBRUARY 2, 2017. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR FAILURE DIAGNOSIS AS THE VEHICLE WAS DEEMED A TOTAL LOSS AND TOWED TO A TOW LOT. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. THE CONTACT STATED THAT SHE BELIEVED THE RECALL WAS FOR THE PASSENGER'S AIR BAG. THE CONTACT STATED THAT THE DRIVER SUSTAINED INJURIES TO HIS RIGHT EYE, MOUTH AND FOREHEAD THAT REQUIRED MEDICAL ATTENTION AS HE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE STATE POLICE WAS PRESENT. THE FAILURE MILEAGE WAS 169,000. *LN*DT*JB*JB