TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED IN TRAFFIC, THE VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE. THE IMPACT CAUSED THE VEHICLE TO BECOME AIRBORNE AND WAS THROWN TO THE OPPOSITE SIDE OF THE FREEWAY. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY CAUSING HER HEAD TO SNAP BACK AND FORTH. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT SUSTAINED LEG, BROKEN RIBS, NECK AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.