# 2014 JEEP GRAND CHEROKEE — SEATS
> NHTSA complaint `1665742` · 2020-05-28 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** JEEP
- **Model:** GRAND CHEROKEE
- **Year:** 2014
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** SEATS
- **Miles at failure:** 103,165
- **Speed:** 30 mph
## Narrative
WHILE DRIVING DOWN THE STREET, THE PASSENGER ACTIVE  HEADREST STRUCK OUR PASSENGER IN THE HEAD.  NOT ONLY DID THIS CAUSE PHYSICAL PAIN, IT IS ALSO ALARMING THAT THE GOVERNMENT HAS NOT ISSUED A RECALL REGARDING THIS. A SIMPLE GOOGLE SEARCH ELICITS HUNDREDS OF COMPLAINTS, YET FCA AND JEEP HAVE NOT BEEN REQUIRED TO FIX THIS.    IT'S CLEAR THAT OUR JEEP GRAND CHEROKEE SUFFERS FROM THE VERY COMMON PROBLEM OF BROKEN PLASTIC WHICH RELEASES THE ACTIVE HEADREST.  UTTERLY APPALLED THAT NHTSA AND FCA ARE AWARE OF THIS EXTREMELY DANGEROUS SITUATION AND YET CHOOSE TO DO NOTHING.  INITIAL RESEARCH IS SHOWING THIS WILL COST ME OVER $600 TO FIX.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*