# 2020 VOLKSWAGEN JETTA — SERVICE BRAKES
> NHTSA complaint `1674108` · 2020-07-03 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2020
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SERVICE BRAKES
- **Miles at failure:** 2,200
## Narrative
MY CAR ROLLED INTO A WALL ON THE OTHER SIDE OF A PARKING LOT WHILE I WAS INSIDE THE OPPOSITE BUILDING. THERE IS NO ALERT/INDICATOR/NOTIFICATION THAT THE E-BRAKE IS ENGAGED. THERE ARE ALERTS FOR THE SEAT BELT, AIR BAG, TRUCK/DOOR OPENED, LOW GAS, LIGHTS, ETC. THERE IS EVEN A NOTIFICATION ON THE SCREEN TO REMIND ME TO GRAB MY PHONE AFTER I TURN OFF THE CAR AND OPEN THE DOOR. BUT FOR THE E-BRAKE, WHICH IS A TWO-STEP PROCESS THAT REQUIRES DISCRETE PAUSES BY THE DRIVER, THERE IS NOTHING.THIS IS A SERIOUS DESIGN FLAW, THAT COULD RESULT IN A CAR ROLLING AND INJURING SOMEONE. I URGE YOU NOT TO WAIT FOR CRITICAL MOMENTS AS IN THE PAST FOR AUTO ALERTS TO BE INSTALLED IN CARS, BUT TO ACT NOW. I REQUEST ALL AUTO MANUFACTURES, VW AND OTHERWISE, THAT HAVE E-BRAKES, CREATE AN ALERT THAT NOTIFIES THE DRIVER THE CAR IS OFF AND THE E-BRAKE IS NOT ENGAGED, RECALL THOSE CARS, AND UPDATE THE COMPUTER.  AND IF  THERE ISN'T ROOM, I SUGGEST DELETING THE NOTIFICATION TO NOT FORGET ONE'S PHONE.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*