NHTSA complaint: 2014 JEEP GRAND CHEROKEE — SEATS
WHILE HAVING A NICE FAMILY OUTING ON JULY 6,2020. WE WERE HEADING TO A BUTTERFLY HOUSE ABOUT AN HOUR AWAY. MY HUSBAND WAS IN THE DRIVER'S SEAT DRIVING. WHEN SUDDENLY WE HEARD A LOUD POP! SURPRISED AND CONFUSED I STARTED LOOKING AROUND EXPECTING TO FIND MY DAUGHTER HAD THROWN SOMETHING OR A POP BOTTLE EXPLODED...NOPE MY HEAD REST DEPLOYED HITTING MY HUSBAND, HARD, IN THE BACK OF THE HEAD. THIS IS NOT A SAFE ISSUE HE COULD HAVE LOST CONTROL AND CRASHED. THIS NEEDS TO BE RESOLVED.
National Highway Traffic Safety Administration — Office of Defects Investigation