TL* THE CONTACT STATED THEY WERE CALLING FOR THEIR PARENTS WHO OWN A 2017 KIA SOUL. THE CONTACT STATED THAT WHILE THEIR FATHER WAS DRIVING AND ATTEMPTING TO MAKE A LEFT TURN WHEN A VEHICLE TWO CARS IN FRONT SUDDENLY STOPPED CAUSING THE VEHICLE DIRECTLY IN FRONT OF THEM TO REAR-END THE VEHICLE THEN BOUNCE AND HIT THEIR VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER RECEIVED A HEAD AND NECK INJURY. MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THE OTHER VEHICLE'S DROVE OFF WITH NO ISSUES. THE DEALERSHIP WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILUR3E MILEAGE WAS 2.800.