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2017 AUDI Q7 — ELECTRICAL SYSTEM

1 injured · 1679179 · 2020-07-23

Vehicle

Make
AUDI
Model
Q7
Year
2017
Manufacturer
Volkswagen Group of America, Inc.
Component
ELECTRICAL SYSTEM
Miles at failure
2,200
Speed
15 mph

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

THERE'S MAJOR PROBLEMS OVERALL WITH THE ELECTRICAL SYSTEM THIS CAR. THE PARTICULAR SAFETY ISSUE I'VE HAD REQUIRING MORE THAN THREE SERVICES HAVE BEEN WITH THE FUNCTIONALITY OR LACK THEREOF OF THE WINDOWS, PARTICULARLY THE ONES IN THE FRONT. THE AUTO OPEN AND CLOSE FUNCTION ON THE CLICKER INTERMITTENTLY WORKS. SOMETIMES IT JUST STOPS WORKING AND FUNCTIONING AND YOU HAVE TO HOLD IT ALL THE WAY DOWN OR HOLD IT ALL THE WAY UP UNTIL IT OPENS OR CLOSES. THE SAFETY ISSUE HAS TO DO WITH WHEN THE AUTO FUNCTION DOES WORK AND YOU CLOSE THE WINDOW, IT DOESN'T MATTER IF THERE'S ANY OBSTRUCTIONS IN THE WAY OR AN ARM, IT WILL SHUT ALL THE WAY AND NOT PULL BACK OR STOP. THIS HAPPENED TO ME ON THE DRIVER'S SIDE ON TWO OCCASIONS AND MY ARM WAS CRUSHED AND I HAD TO MANUALLY PULL IT DOWN. LUCKILY IT WAS NOT TOO BAD, BUT IT WAS PAINFUL. IF IT WAS MY KIDS ARM, I WOULD BE LIVID. EVERY TIME I TOOK IT INTO SERVICE, THERE WAS SUPPOSEDLY ANOTHER/DIFFERENT PROBLEM THAT HAD TO DO WITH THE WINDOW MALFUNCTION WHICH THEY SUPPOSEDLY FIXED DURING THE SERVICE. THE LAST TIME I WENT IN THEY KEPT THE CAR FOR 2 OR 3 DAYS AND SAID THEY COULDN'T FIND ISSUES. I REFUSE TO TAKE IT BACK AND GOT THE MANAGER INVOLVED. THE MANAGER KEPT THE CAR AND PER HIS STATEMENT, NOT MINE, NEARLY FULLY DISASSEMBLED THE CAR FOR A WEEK TO TRY GETTING TO THE ROOT OF THE PROBLEM. THEY ENDED UP FINDING A FEW ISSUES SPECIFICALLY A BLOWN ELECTRICAL FUSE THAT DIRECTLY HAD TO DO WITH THE WINDOWS. AT THE END, THEY FIX WHATEVER THEY COULD FIND,

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11341034
Machine
JSON-LD · Markdown