NHTSA complaint: 2010 FORD FUSION — SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT HE HAD RECEIVED A RECALL NOTICE FOR NHTSA RECALL NUMBER:19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE AND THAT HE WOULD RECEIVE A SECOND NOTICE ONCE THE PARTS BECAME AVAILABLE. THE CONTACT THEN TOOK THE VEHICLE TO FARROW-WARD FORD INC. (1524 CITY AVE N, RIPLEY, MS 38663) WHERE HE WAS GIVEN THE SAME INFORMATION AS THE MANUFACTURER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WOULD DEPRESS TO THE FLOOR BOARD AND THE ABS WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. ONE DAY WHILE DRIVING AT 45 MPH, THE CONTACT ATTEMPTED TO DEPRESS HIS BRAKE PEDAL AS THE VEHICLE IN FRONT OF HIM BEGAN TO MAKE A RIGHT TURN. THE VEHICLE DID NOT STOP DESPITE APPLYING HIS BRAKE PEDAL. THE CONTACT VEERED THE VEHICLE OFF THE ROAD, HIT A FEW CURBS WHICH CAUSED THE VEHICLE TO SPIN OUT. THE VEHICLE FINALLY CAME TO A HALT AFTER HE HIT A FLOWER BED. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT SUSTAINED PAIN TO HIS LOWER BACK, BOTH SHOULDER BLADES AND HIS NECK. THE CONTACT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION. THE CONTACT WENT BACK TO THE DEALER WHERE HE WAS INFORMED THAT HE COULD HAVE HAD THE VEHICLE REPAIRED OUT OF POCKET AND RECEIVED A REIMBURSEMENT THROUGH THE MANUFACTURER. THE CONTACT INFORMED THE DEALER THAT
National Highway Traffic Safety Administration — Office of Defects Investigation