← NHTSA complaints

2010 DODGE JOURNEY — SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

1 injured · 1686678 · 2020-08-22

Vehicle

Make
DODGE
Model
JOURNEY
Year
2010
Manufacturer
Chrysler (FCA US, LLC)
Component
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Miles at failure
69,573

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

I WAS DRIVING IN MY 2010 DODGE JOURNEY WHEN THE DRIVER HEAD REST DEPLOYED.....NO EVENT CAUSED THE PAINFUL EJECTION. I ALMOST HIT A SEMI COMING IN MY DIRECTION. THERE ARE MANY TESTAMENTS TO OTHERS EXPERIENCING THE SAME FLAW IN THEIR DODGE JOURNEYS. IT SHOULD BE RECALLED......WHO KNOWS IF THIS CAUSES ACCIDENTS AND IT JUST APPEARS AS THOUGH IT WAS A RESULT INSTEAD OF THE CAUSE. THE DEALERSHIP THAT SOLD THIS CAR IS UNABLE TO HELP ME......THE REPAIR IS MY SOLE RESPONSIBILITY. COMPLETELY NEGLIGENT OF CHRYSLER/DODGE,!!! I COULD HAVE BEEN KILLED AND STILL HAVE THE TERRIBLE HEAD PAIN 2 DAYS LATER!!! I FEEL AS THOUGH OTHERS NEED TO KNOW OF THIS DANGER. NOTHING WAS EVEN TOUCHING THE HEAD REST WHEN IT DEPLOYED........MY HEAD WASN?T EVEN TOUCHING IT. THE FORCE WAS SO HARD I HIT THE STEERING WHEEL!*DT*JB*DT CONSUMER STATED SHE PUT METAL CLIPS TO PREVENT THE HEAD REST FROM DEPLOYMENT.*JB

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11350770
Machine
JSON-LD · Markdown