TL* THE CONTACT OWNS A 2017 TOYOTA YARIS. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING, AND STOPPED AT A STOP SIGN, THE VEHICLE WAS REAR-ENDED BY THE VEHICLE BEHIND HER WHICH CAUSED HER VEHICLE TO REAR-END THE VEHICLE AHEAD OF HER. THE VEHICLE WAS DAMAGED AT THE REAR AND THE FRONT, AND WAS TOWED TO A TOW YARD. THE INSURANCE COMPANY WAS YET TO MAKE A FINAL DECISION ON WHETHER THE VEHICLE WAS A TOTAL LOSS. THE AIR BAGS DID NOT DEPLOY. THE DRIVER HIT THE STEERING WHEEL AND SUSTAINED KNEE AND FACE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT CALLED THE MATTHEWS MOTORS WILMINGTON DEALER (5723 MARKET ST, WILMINGTON, NC 28405) AND WAS TOLD THAT THE INSURANCE COMPANY WOULD BE RESPONSIBLE FOR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS NOT PROVIDED.