# 2014 MERCEDES-BENZ GLK350 — SERVICE BRAKES
> NHTSA complaint `1698194` · 2020-10-07 · Mercedes-Benz USA, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCEDES-BENZ
- **Model:** GLK350
- **Year:** 2014
- **Manufacturer:** Mercedes-Benz USA, LLC
- **Component:** SERVICE BRAKES
- **Miles at failure:** 74,000
- **Speed:** 5 mph
## Narrative
IN DECEMBER 2019 I WAS ON THE EXPRESSWAY AND THE TRAFFIC WAS BUMPER TO BUMPER. I WAS DRIVING BEHIND A LADY AND WHEN SHE STOPPED I WENT TO PUT MY FEET ON THE BRAKES AND THE BRAKES WENT TO THE FLOOR AND MY CAR HIT HER. I HAD MY CAR REPAIRED OF COURSE AND PAID MY DEDUCTIBLE. MY CAR WAS DRIVING PRETTY REGULAR AFTER BEING REPAIRED. THEN IN  AUGUST 2020 THE SAME THING HAPPENED AGAIN. I WAS DRIVING TO GET ON THE EXPRESSWAY AND AS I WAS ENTERING THE EXPRESSWAY AS I BEGIN TO STOP BECAUSE A CAR WAS IN FRONT OF ME AND MY BRAKES WENT TO THE  FLOOR AGAIN AND I HIT THE DRIVER IN FRONT OF ME. I AM A GOOD DRIVER HAVING DRIVEN A MAIL TRUCK ON MY JOB FOR YEARS AND I NEVER HIT ANYONE BEFORE IN MY LIFE WHILE DRIVING ANY VEHICLE. I JUST WANT TO REPORT MU VEHICLE ISSUE. THANK YOU VERY MUCH.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*